Frequently Asked Questions
About Our Billing System Upgrade
- Pay Plans
- Your Invoice
- Payment Processing and Recurring Payments
What will my pay plan be when my renewal is converted into the new billing system?
- A Monthly pay plan will convert to a 12 Pay
- A Quarterly pay plan will convert to a 4 Pay
- A Semi-Annual pay plan will convert to a 2 Pay
- An Annual pay plan will convert to a 1 Pay
I have reviewed the new pay plans and understand what my pay plan will be when converted. How can I change to a different pay plan?
Questions About Your Invoice
Will my invoice or payment schedule look the same?
Will my policy and billing number change?
Once my policy converts to the new system, how will I be invoiced for audit or premium changes on my prior policy term?
I received two invoices, one for my account in the new billing system and another for my prior account in the former billing system. Do I need to pay both? If so, do I need to submit a separate payment for each account?
- If you pay with check or money order, you can pay both invoices with one check and include both stubs in the envelope. Please write both account numbers on your payment to ensure proper allocation.
- If you make a payment by phone, we’ll process the payments as two separate transactions.
- If you pay online, you will make separate payments for each account.
- If you use Automatic Bill Pay through your financial institution, please submit two separate payments. Please include the appropriate account number on each payment to ensure proper allocation.
If I have a credit balance on my prior policy term, will I get a refund in the mail, or will the credit transfer to my new billing account?
If the refund is the result of policy changes or overpayment to your prior billing account, a check will be sent to you in the mail.
Questions About Payment Processing and Recurring Payments
What new payment options are available online?
- Make a one-time payment.
- Schedule a future payment (NOTE: If you schedule a payment to process AFTER the due date, your account will be subject to a late fee).
- Activate recurring payments with your credit card, checking or savings account.
- Update the card or account used to pay your premium.
- Choose your own charge or withdrawal date on recurring payments for any payment plan (choose from any date between the 1st and 28th of the month).
I use Automatic Bill Pay through my financial institution. Do I need to notify them of the new billing account number?
By what time do I need to process an online payment to make it effective the next business day?
I’m using the Recurring Credit Card method of paying my premiums. Will I need to re-enroll in this payment method for my new billing account?
If you don’t re-enroll, you will receive an Account Invoice by mail for your installment. Once you receive an invoice by mail, you can still enroll, but only after you have paid the received invoice.