Earlier this summer we announced an internal efficiency study we had undertaken to improve our Commercial Insurance operations. Included in this study were enhanced workflows, centralized processing units and establishing new specialty positions to assure consistency in the areas of Underwriting, Rating and Loss Control.
As a result of this study, we are introducing a new Commercial Lines structure which combines Marketing Field Operations, Underwriting, Loss Control and Rating into a single unit. Four teams have been established to manage growth and profit.
These four teams will be led by the following Regional Commercial Directors:
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Rob Baumgardner Michigan
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Jami Kelly Wisconsin-Illinois
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Scott Merrihew Indiana-Ohio-Kentucky
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Craig Alarie Georgia-Tennessee-North Carolina-South Carolina, Alabama
An Insurance Operations group is also being created to provide service, support and training for the regional teams. This unit contains Premium Audit, Billing, Image Management and Technical Coordinators for Underwriting, Rating and Loss Control.
Leading this team will be Insurance Operations Director Tim Meyer.
The effective date of the Commercial changes is projected to be November 1.
In addition to these changes in our Commercial operation, there is new leadership in our Personal Lines operation. Effective immediately, John Pfister will assume the duties of Director of Personal Lines.
Senior Vice President Dave Honold will be the reporting Executive for the new Commercial operations. Personal Lines and Actuarial & Product Management will now report to Vice President Fred Edmond who will continue his leadership over Marketing and Patriot Life Insurance.
We believe these changes will enhance your experience by improving our service, quality and consistency. Earning and keeping your trust and working hard for your business are top priorities as we continually strive to be your carrier of choice.
Thank you for your business, partnership and loyalty.
