As we get closer to the Personal Lines Systems Conversion, we thought it would be important for you to have key contact information available as a quick reference.  As always, your Personal Lines Underwriting team here in Yarmouth is able to take your call but we do have some additional specialized support available for Billing and iBIS navigating. Please refer to the following: 

Billing (866-460-1776)                                                                       Phone Extension

Late Payment                                                                                     Ext. 2391

Make a Payment                                                                                Ext. 2378

Billing Question on a policy prefix of PA, HP, FP, PUL, RV                    Ext. 2214

Billing Question on a policy prefix of EAP or AAP                                  Ext. 1560

Collections                                                                                         Ext. 2252

Personal Lines Fax                                                                             (989) 652-2694

eBusiness Support                                                                              Ext. 3000

 

eBusiness (including iBIS)
This would include technical support  and ongoing education and training for iBIS use, general web site use, e-Delivery, download, real-time services, comparative raters, agency management systems, web site access for new agency appointments, new staff members or access removal for staff terminations.

eBusiness Questions (including iBIS)  (866-460-1776)                        Phone Extension

eBusiness Support                                                                                Ext. 3000

eBusiness Support email – agencyservices@fmins.com 

 

Personal Lines Data Entry Support

PL Support staff assists with items which cannot be completed in the iBIS system.  In the short-term this area will provide education and training for processing changes and quotes in the iBIS system.  Though we prefer use of the email option in iBIS when it is offered, there are instances when calling or emailing PL Data Entry Support is necessary.  These include: 

·         If a policy is unavailable in iBIS 

·         Manually rated coverage; for example, Personal Auto named non-owner and extended non-owned policies

·         Assistance with quoting and policy changes

Personal Lines Data Entry Support  (866-460-1776)                            Phone Extension

PL Support                                                                                             Ext. 2400                                         

PL Support email – pl.email@fmins.com

Personal Lines Fax                                                                                 (989) 652-2694

 

As a reminder, new business will begin to be submitted through iBIS with effective dates of 5/1/12, and renewals will begin transferring beginning with 8/1/12. 

Thank you for your patience as we work to bring you this much needed automated platform.  Please be sure to register for one of our training sessions in April/May.  We look forward to seeing you there!

 

Sincerely,

 

Rachel S. Bannister, CPCU                                                   Dianna L. Ridlon

PL Marketing Manager                                                           Personal Lines Supervisor