As we continue to enhance our systems to ensure ease of doing business for your agency, this week we are pleased to introduce entry and screen modifications in our Commercial Lines Policy System.

Pre-Selected Enhancement Coverages

Several key enhancement coverages – including Cyber, EPLI, Equipment Breakdown, and our Plus & Premier coverages – will be pre-selected for new business submissions in Policy Center. This enhancement will save keystrokes while ensuring these essential coverages are included on Businessowner, Commercial Property and/or Liability, and Commercial Auto submissions.

Combined with functionality that allows you to create up to five versions of a quote, the pre-selected enhancement coverages will streamline the process to create multiple coverage options.

Mandatory Coverages Tabs – Commercial Property and Liability

To make it easier to identify selected coverages on Commercial Property and General Liability policies, we have moved mandatory coverages to their own tab. Mandatory coverages, such as terrorism and limited fungi, are state and ISO forms that are required on certain policies. Screen examples below show how the new tab will appear.

Agent of Record Notification

We’ve improved our messaging to notify agents earlier in the process of a possible conflict regarding the agent of record for an account. This alert informs an agent that another agency has previously submitted the same account. Underwriter review and an agent of record letter will be required before producing a quoted premium.

Builders’ Risk Reporting

We have modified the builders’ risk reporting feature within the policy system. Modifications include:

• A new deposit premium for Builders’ Risk Reporting policies.
• A new Builders’ Risk Report screen. This screen will be available after the reporting policy is issued. The screen includes the following information:
  – The reporting period selected (monthly, quarterly, or annual reporting)
  – An annual reporting table reflecting each month’s reported exposure and premium
  – Total premium collected, total premium remaining and additional premium due after each report is entered
• A printable PDF version of the table may be pulled directly from this screen by selecting the View Report button.

As a reminder, here are some of the other key enhancements made to our system over the past year:

• Simplified new account creation, streamlined billing address entry and removed account level qualification questions.
• Simplified the quoting, referral and issuance process and improved entry and underwriting referrals to obtain a quicker quote.
• Implemented a “subject to” process before or after issuance with attached supplemental applications or signed forms requiring attention.
• Implemented a premium breakdown summary earlier in the quoting process. We also addressed combining the applications into one document for ease in printing and managing your accounts.
• Improved performance and screen visuals for faster navigating and quoting.
• Modified Commercial Auto symbols to provide your customers with the broadest coverage with our default Auto symbols. A question to further amend the symbols was added if agencies wanted to override a specific covered auto symbol.
• Improved ability to quote and complete policy changes, such as adding or deleting drivers or vehicles, then immediately issuing the policy after it has been updated. This was introduced to help reduce processing time and provide your agency with a quicker turnaround for policy changes.
• Introduced a printable policy change request for more complex changes requiring underwriting review. The printable document outlines the changes entered and confirms your submission has been received.
• Improved BOP screen entry, reduced questions and provided eligibility guidelines on a screen via a PDF.
• Reduced number of questions for Commercial Auto, General Liability, and Commercial Umbrella.
• Introduced a Builders’ Risk – Single Location with a streamlined entry process.

Thank you for your partnership and willingness to identify changes making it easier for you to do business with us. If you have questions about the most recent enhancements, please contact your field manager or underwriter, or the Automation Support team at extension 3000.