Have you ever seen this message in Agency Services?  If you already have a new business or endorsement window open, you’ll see this message if you try to go into either of those options again.  Simply close the open window and then try clicking on the option again.  There may be times, however, where another window may not actually be open but you still get the message.  It may be due to how the previous session was exited.  In this case, in order to remove this message, close all open Internet Explorer sessions.  This would include online Agency Management systems, Outlook, online music or radio station(s).  Then open a new Internet Explorer session and when you access Agency Services, you should be prompted to log in again.  If you are not prompted to log in again, then an open Internet Explorer session still exists.